Shipping

Shipping in New Zealand

  • A standard shipping fee of $7.00 will apply to all orders below $79.00.
  • Free shipping on orders $79.00 or over.
  • Rural shipping charges apply. An extra $4.00 is charged.

Our products will be shipped in the fully recyclable Jiffy padded envelopes or boxes or in compostable courier bags.
Aramex Couriers or NZ Post will be entrusted with our product deliveries.
When you place an order, your item is carefully packaged and sent on its way. 

You will be notified by e-mail when it is shipped.
Shipping times are usually between 1 - 3 days.
Please allow an extra day for rural delivery.

Shipping to Australia

We ship to Australia, however we are not responsible for custom fees or additional taxes imposed by Australia.

Shipping to Australia costs $20.00 NZD.

Shipping to Other Countries

If you live in another country, please contact us via e-mail or fill in the contact form

There will be shipping costs, custom fees, and your local taxes if they apply.

Returns & Refunds

If you are not satisfied with your product or it is damaged please contact us within 48 hours of receiving your product. 

Please understand that we are not responsible for variations in product.
Each batch is handcrafted so minor differences can occur.
Remember computer monitors are different.

However, we will do our best to rectify the situation. Absolutely!
We will need to chat with you about which option is best. 

Please email or call us on the phone.
We will either replace your product or refund your money if contacted as stated above.
We will require photos of the damaged product for our records.

Thank you for reading our shipping, returns & refunds policy.  

If you have any further questions please feel free to contact us.

 

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