Terms & Conditions

Acceptance of terms

Hi and welcome to our Terms & Conditions. It all sounds very official!
Basically it means you're buying our stuff for your own use. If you are onselling it, well, that wouldn't be very nice and would violate our T & Cs and remove any TLC we would feel for you.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. Pretty nice, eh?

If you are purchasing on behalf of another entity (such as a company you warrant,) you have the authorisation to agree to these terms and conditions on behalf of the entity. If you're buying on behalf of your mum or brother or aunt, we don't mind. That's okay and they will love the product you buy because the products are awesome!

Just so you know, we do not share any of your information with any third parties. That would just be mean. We do need some information so we can ship your product and communicate with you about your order. So an email helps. Then we can send you tracking numbers, notify you when it's shipped, that kind of thing.

Availability and supply

All orders are subject to the availability of those products or services. Well, duh, of course! If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop. Absolutely!!

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We deliver to New Zealand street addresses and PO boxes. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

We also ship to Australia.

We are not responsible for custom fees or additional taxes imposed by Australia.

Shipping to Australia costs $20.00 NZD.


Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax (15% GST) unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept all major credit cards thought the Stripe payment gateway and we have Afterpay, too. Fun!

Shipping and delivery

Shipping costs are $7.00
Free shipping on orders $79.00 or over.
This means if your order total is $78.99, shipping fees apply.
Rural shipping charges apply. An extra $4.00 is charged.
Our products will be shipped in fully recyclable Jiffy padded envelopes or boxes or in compostable courier bags.

Aramex Couriers will be entrusted with our product deliveries.
For rural deliveries, we find that NZ Post offers the best service for you.

When you place an order, your item is carefully packaged and sent on its way.

You will be notified by e-mail when it is shipped.
Shipping times are usually between 1 - 3 days.
Allow an extra day for rural delivery.

We ship to Australia.
We are not responsible for custom fees or additional taxes imposed by Australia.

Shipping to Australia costs $20.00 NZD.

If you live in another country, please contact us via e-mail or fill in the contact form.

There will be shipping costs, custom fees, and your local taxes if they apply.

Returns

If you are not satisfied with your product or it is damaged please contact us
within 48 hours of receiving your product.

Please understand that we are not responsible for variations in product.
Each batch is handcrafted so minor differences can occur.
Remember computer monitors are different.

However, we will do our best to rectify the situation.
We will need to chat with you about which option is best.

Please email or call us on the phone.
We will either replace your product or refund your money if contacted as stated above.

We will require photos of the damaged product for our records.

Thank you for reading our shipping, returns & refunds policy.
 

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