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Shipping & Returns
SHIPPING POLICY
Shipping in New Zealand
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A standard shipping fee of $8.00 will apply to all orders below $95.00.
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Free shipping on orders $95.00 or over.
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Rural shipping charges apply. An extra $3.50 is charged for a total of $11.50.
Our products are carefully packaged and shipped in
fully recyclable kraft padded envelopes, boxes, in compostable courier bags
or NZ Post Courier bags (please recycle.)
Aramex Couriers, Castle Parcels or NZ Post are entrusted with our product deliveries.
You will be notified by e-mail when it is shipped.
Shipping times are usually between 1 - 3 days.
Please allow an extra day or two for rural delivery.
Shipping to Australia
We ship to Australia, however we are not responsible for custom fees or additional taxes imposed by Australia.
Shipping to Australia costs $20.00 NZD.
Shipping to Other Countries
If you live in another country, please contact us via e-mail or fill in the contact form.
There will be shipping costs, custom fees, and your local taxes if they apply.
Return & Exchange Policy
If you are not satisfied with your product or it is damaged
please contact us within 48 hours of receiving your product.
We want to help!
Please understand that we cannot be responsible for variations in product.
Each batch is handcrafted by The Nerd so minor differences can occur.
However, we will do our best to rectify the situation.
Absolutely! Refund or replace? Your choice.
We will need to chat with you about which option is best.
Please email or call us on the phone.
Thank you for reading our shipping, returns & refunds policy.
If you have any further questions please feel free to contact us.